Returns & Exchanges

At Db Journey Norway, we want you to be fully satisfied with your gear, which is why we offer a 100-day return policy for all unused products in their original packaging. Whether you need a different size or a full refund, our streamlined process ensures your journey remains hassle-free.

1

Register Your Return

Visit our online return portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items in their original packaging with all tags attached, ensuring the box is securely taped for transit.

3

Attach the Label

Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your parcel.

4

Drop Off and Track

Hand over your package at the nearest authorized drop-off point and keep your receipt until your refund or exchange is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing